James Hotels Safety and Cleanliness Policy
Your Wellbeing is Our Top Priority.
Ensuring a safe, clean and inviting environment is the core of our commitment to providing the highest level of hospitality.
In response to COVID-19, we have initiated and are maintaining industry-leading and scientifically driven cleanliness standards to safeguard the wellbeing of our guests and colleagues. Our strengthened safety and sanitizing measures incorporate the latest guidance from the world’s leading health authorities, including the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), and apply to all guest rooms, public and back-of-house areas.
The comprehensive strategies we are employing are rooted in industry experience, based on the latest scientific guidance, and utilize hospital-grade cleaners and best practices designed to prevent the spread of viruses. These strategies will be updated regularly to reflect the most current science and technology available.
Here is what we are doing to keep you safe and comfortable:
- Sanitizer Stations. Touchless hand sanitizer stations have been placed throughout all public, event, and back-of-house areas of the hotel.
- Personal Protection Equipment Required. All hotel associates are required to wear face masks and gloves. Unvaccinated guests are encouraged to do so as well.
- Your Room is Your Room. No hotel personnel will enter your room during your stay without your permission. We will provide replenished amenities – including towels and linens– in sanitized packaging.
- Training and Education. We provide regular training to our hotel associates about the latest safety and cleanliness strategies.
We look forward to welcoming you soon. Thank you for your continued trust. Be well. Stay well.
Keeping you safe begins with keeping our valued hotel associates safe. Our dedicated COVID-19 task force has developed a multi-pronged approach to health and wellbeing, which stresses cleanliness and hygiene standards and regular education and training.
Our associates are equipped to handle confirmed or suspected COVID-19 cases among guests and colleagues. They also understand how to identify potential health risks and are committed to working together to strictly follow all safety and cleaning protocols, which are detailed below.
- Proper hand washing and other safety protocol trainings will be conducted and maintained. Guests are also encouraged to adhere to regular 30-second handwashing/sanitizing guidelines.
- COVID-19 policies and protocols will be provided to each guest upon check-in.
- Should a guest or staff member be diagnosed with COVID-19 after leaving the hotel, all guests and staff that were present at the same time will be notified. If a guest or staff member is diagnosed while staying with us, proper isolation protocols will be followed pursuant to CDC and WHO guidelines, and guests and staff will be notified.
- EPA-rated hospital-grade disinfectants will be used to clean each guest room, with special attention paid to all high-touch surfaces (e.g. door handles, light switches, etc.). A minimum 10-minute cleaning period protocol is applied to each item so that full disinfection occurs.
- Your Room is Your Room. If your stay is less than 5 days, no hotel personnel will enter your room during your stay unless you request for us to do so. Rather, replenished amenities – including towels and linens– will be provided upon request.
- Guests are encouraged to use mobile keys where available. In the event of key card usage, all guest keys will be disinfected via UVC light treatment.
- Every four hours, we conduct electrostatic spraying of EPA-rated hospital-grade disinfectants throughout all public areas, including:
- Elevator cabs
- Public restrooms
- Fitness Center
- All high-touch public area surfaces such as handrails and door handles will be wiped down with EPA-rated hospital-grade disinfectants.
- Touchless hand sanitizer stations have been placed in key areas throughout the hotel including hotel entrance, front desk, meeting room landings and elevator landings.
Restaurants & Bars
- Prior to opening each day, we employ electrostatic spraying with EPA-rated hospital-grade disinfectants on all areas.
- Touchless hand sanitizer stations will be placed at entry points.
- We will provide no-touch table service adhering to safe social distancing guidelines. No buffets will be available.
- Digital menus will be provided via QR code. Disposable menus will also be made available.
- All shared items and food and beverage areas will be sanitized after each use.
- No-touch in-room dining will be served with sustainable disposable wares.
Meetings & Events
- Prior to commencement of any meeting or event, EPA-rated hospital-grade disinfectants will be utilized on all areas.
- No-touch table service will be implemented to adhere to safe social distancing guidelines.
- Hand sanitizer stations will be placed at all entry points in meeting spaces.
- Safety guidelines will be posted at all meeting entryways.
- Breaks will be staggered to minimize group sizes.
- Safety protocol reviews with meeting and event planners will be conducted prior to any event to ensure adherence to our rigorous policies.